This policy explains how KyngShipping handles your personal information when you use our services.
1. Overview
KyngShipping respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, customer dashboard, and shipping services.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
- Contact details such as name, phone number, email address, and delivery address
- Account details such as login credentials and profile information
- Shipment details such as package contents, dimensions, weight, declared value, tracking details, and destination
- Payment and billing details needed for invoicing and payment reconciliation
- Communications between you and KyngShipping, including support requests and service updates
- Technical information such as device/browser data, IP address, and activity logs for security and service improvement
3. How We Use Information
- Create and manage your account
- Process shipments, customs clearance, and delivery operations
- Generate invoices, collect payments, and maintain account records
- Provide tracking updates, customer support, and service notifications
- Prevent fraud, unauthorized access, and abuse of our services
- Improve service performance, user experience, and operational quality
- Comply with legal, tax, customs, and regulatory requirements
4. How We Share Information
KyngShipping does not sell your personal information. We share information only when required to operate our services or comply with law.
- Shipping partners, couriers, customs brokers, and logistics providers
- Payment processors and financial service providers
- Technology vendors who support secure operations
- Government, customs, tax, or law enforcement authorities when required
- Professional advisers (for example legal and accounting) when necessary
5. Data Retention
We keep personal information only as long as needed for shipping operations, legal obligations, dispute resolution, accounting, and fraud prevention.
When information is no longer required, we delete or anonymize it where reasonably possible.
6. Data Security
KyngShipping applies reasonable administrative, technical, and organizational safeguards to protect your information.
No system can guarantee absolute security. You are responsible for protecting your account credentials and notifying us immediately of any suspected unauthorized access.
7. Cookies and Analytics
We may use cookies and similar technologies to keep you signed in, remember preferences, understand usage patterns, and improve performance.
You can control cookies through your browser settings, but disabling some cookies may affect website functionality.
8. Your Privacy Rights
To exercise any of these rights, contact us using the details in Section 11.
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information, subject to legal and operational requirements
- Request limitation or objection to certain processing where applicable
- Opt out of non-essential communications
9. International Transfers
Because shipping operations involve multiple countries, your information may be processed or accessed in jurisdictions outside your home country.
When cross-border processing is required, we take reasonable steps to protect your information.
10. Children’s Privacy
KyngShipping services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us so we can take appropriate action.
11. Policy Changes
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Your continued use of KyngShipping services after updates are posted constitutes acceptance of the updated policy.